title-arrow-purple-2

Firmware Updates (Legacy)

Support

title-arrow-purple-2

Firmware Updates (Legacy)

Support

arrow_down_black3

If you are updating from a version older than 2.5.3, please send a trouble report to support@zeevee.com so we can make sure your upgrade goes smoothly.

Installing the new server software:

If updating from version 1.5.2 or greater, follow this process.

1. Use the link provide by ZeeVee support to download the latest software. Make note of the location where the software was downloaded.

2. In MaestroZ, enable the Server panel from the Panel Selection menu.

3. Drag the ZyPer update file and drop it in the box that reads “drop file here“.

4. The ZyPer update file name will appear below the words “Selected file“.

5. Click the “Update Server“ button.

6. A confirmation box will appear. Click “Update“ to proceed and “Cancel“ to abandon the update.

7. Once Update is selected, the confirmation box will disappear, and the ZyPer Management Platform will reboot.

8. It may be required to close the browser and log back in for any new features to appear.

If updating from version 1.0 - 1.4, follow this process.

1. Download the latest software from the ZeeVee website. Make note of the location of where the software was downloaded.

2. Open Windows Explorer and enter the IP address of the Management Platform using FTP.

3. The files folder will be displayed.

4. Drag and drop the software file into the /files folder.

5. Use the Telnet protocol to access the Management Platform API.

6. Use the “update” command to update the Management Platform and Maestro Z. Once entered the Management Platform will reboot and the software will be update. Note that the connection will be lost temporarily during the update process.

or

Contact Technical Support through form below

  • Drop files here or
    Max. file size: 256 MB.
      Attach any screenshots of errors you are seeing or if you have a trouble file please upload it here.
    • This field is for validation purposes and should be left unchanged.